Thank you for shopping with us! We are committed to getting your jewelry to you safely and as quickly as possible.
We currently ship orders to:
At this time, we do not ship to countries outside the United States and United Kingdom.
Orders are typically processed and prepared for shipment within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Please note that personalized, custom, or made-to-order jewelry may require additional processing time. Any applicable extended processing time will be noted on the product page.
Estimated delivery times begin after your order has been processed and shipped.
United States:
United Kingdom:
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside of our control.
Shipping charges are calculated and displayed at checkout based on your shipping destination and the shipping method selected.
From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow 24–48 hours for tracking information to become active after your order has been shipped.
Orders shipped to the United Kingdom may be subject to customs duties, import taxes, VAT, or other fees imposed by UK customs authorities.
Unless otherwise stated at checkout, the customer is responsible for any applicable customs duties, import taxes, VAT, or other fees associated with the shipment.
Customs fees and taxes are outside of our control and vary depending on the contents and value of the order.
If a package is held by customs, delivery may be delayed. We are not responsible for delays caused by customs processing.
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the package is returned to us, you may be responsible for the cost of reshipping the order.
If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible at [customer service email]. We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.
Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package to the address provided at checkout.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
For packages that appear to be lost or significantly delayed, please contact us at [customer service email] and we will assist you in contacting the carrier and investigating the shipment.
We are not responsible for packages that are confirmed as delivered to the address provided by the customer.
We carefully package our jewelry to help protect it during transit.
If your order arrives damaged, please contact us within [48 hours] of delivery and provide:
Please do not discard the packaging until we have completed our review.
Certain products may be subject to shipping restrictions based on destination or carrier requirements. If an item cannot be shipped to your location, we will notify you as soon as possible.
If you have questions about your order or our shipping policy, please contact us:
Email: [customer service email]
Business Name: [Business Name]
Website: [Website URL]
We appreciate your business and thank you for choosing our jewelry!